Answers from your documents, with the source on screen.
Answers drawn from your policies, contracts and records, each with a citation to the exact passage. Retrieval enforces your existing access rules, so users are only shown documents they’re entitled to; this is tested with permission-denied cases before release. The system says when it doesn’t know.
What you get
Answers your staff can check.
Citations to the passage
Every answer links to the exact span it came from, highlighted, so staff can check it in seconds.
Your permissions
Permissions are checked when documents are retrieved, using your existing access rules. Not in the prompt.
Hybrid search
Keyword and semantic search combined, with a reranker, so exact terms and paraphrases both work.
Structure-aware parsing
Documents parsed by headings, tables and sections before indexing, so a table isn’t split in half.
A fresh index
Scheduled re-indexing with freshness checks, so answers don’t come from last year’s policy.
"I don’t know"
When the documents don’t support an answer, it says so rather than guessing.
What goes wrong
Search failures, and what we do about them.
| Failure | What we do |
|---|---|
| Users see documents they shouldn’t | Enforce permissions in the search index, not in the prompt. |
| Right document, wrong passage cited | Measure citation precision and highlight the exact span. |
| Tables split apart by chunking | Parse documents by structure before indexing. |
| Stale answers from an old index | Scheduled re-indexing with freshness checks. |
| Hostile instructions hidden in a document | Treat retrieved content as data, not instructions, and test with planted attacks. |
How it works
Measured before anyone relies on it.
01
Sources and permissions
Which repositories, who may see what, and how often they change.
02
Parse and index
Structure-aware parsing into a permission-aware index.
03
Test set
Real questions from your staff, with the passages that answer them.
04
Measure
Answer accuracy, citation precision and permission leaks, before release.
05
Release
To a small group first, with feedback on every answer.
Questions
What risk teams ask.
Can the assistant show a document someone isn’t entitled to?
No. Permissions are checked when documents are retrieved, using your existing access rules.
How do we know the citations are right?
We measure citation precision on a test set of your real questions, and highlight the exact passage so staff can check.
What happens when the answer isn’t in the documents?
It says it doesn’t know, rather than guessing.
Do our documents leave our environment?
No. The index and the model run where you deploy them: your cloud, your data centre or an air-gapped network.
What we don’t promise
Some claims we won’t make.
- Answers that are always right. Every answer shows its source so it can be checked.
- Fixing permissions that are already wrong. The system enforces the access rules you have.
Ask your documents.
Bring twenty real questions. We’ll show you how we’d measure the answers.